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Shipping policy
Shipping Policy – The Chef’s Edge
Customs and Import Duties
Customers outside Ireland may be subject to customs duties, taxes, and import fees. These charges are determined by your local customs authority and are the responsibility of the customer.
We are unable to estimate these fees at checkout, as they vary by country.
Order Processing and Fulfillment
At The Chef’s Edge, we offer a curated selection of high-performance kitchen tools designed for professional use.
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Orders typically require 3–7 business days for processing before shipment
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Items within the same order may ship separately depending on availability and logistics
Shipping Times
We aim to deliver as quickly as possible. Estimated delivery times:
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Ireland & Europe: 2–4 business days
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US & Canada: 3–5 business days
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Rest of the World: 3–6 business days (depending on destination and customs clearance)
Please note: delivery times may vary, and some items may arrive separately.
Tracking Information
Tracking details will be provided whenever available.
In rare cases, certain shipments may not include tracking. If you have any concerns about your order, contact us at:
Customer Support
We’re here to help.
For any questions regarding your order or shipping, contact:
Refunds, Cancellations, and Exchanges
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Refunds incur a 2% transaction fee
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Shipping costs are non-refundable once an order has been dispatched
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Return shipping costs are the customer’s responsibility for change-of-mind returns
For full details, please refer to our Return & Refund Policy.
Additional Policies
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Shipping rates are calculated at checkout based on weight and destination
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Please ensure your shipping details are accurate to avoid delays
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Customers are responsible for any customs duties or taxes
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We are not liable for lost or stolen packages, but we will assist where possible
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During busy periods (holidays, promotions), processing and shipping times may be longer
Contact Information
For any shipping-related inquiries:
